Rosie :All UK and international orders are dispatched within 3-5 business days unless stated otherwise on the product description. A tracking number will be provided via email when your order is dispatched where your parcel can be tracked through the appropriate website. Shipping times vary for UK and international orders, with UK orders expected to arrive within 2-5 working days post shipping time, and international within 28 days post shipping time.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
For large parcels (larger than 46 x 46 x 61cm), parcels are sent via courier for both UK and international orders. These orders can be tracked via the provided website using the tracking number that will be provided after your purchase. These items are both tracked and insured to the value of the item shipped. Again, shipping times vary for UK and international orders, with UK orders expected to arrive within 3-5 working days post shipping time, and international within 28 days post shipping time.
Please contact me through email at firstname.lastname@example.org with any further questions.
We do not accept returns. If an item has been damaged in transit, please email images of the damaged item to email@example.com and the issue will be resolved through email.
If you have any questions regarding the current shipping status of your item, please first contact the delivery company your order was sent with and they will be able to guide you of your delivery progress.
Gifts cards are non-refundable.